International: 3- 30 days* (There are currently delays of up to 10 extra days to some countries)
Please be patient. Shipping times may be affected by COVID-19. The timeframes noted below are estimates only. We apologise in advance if your delivery has been delayed. Thank you for supporting my small business.
Please be aware delayed shipping DOES NOT qualify for a refund.
Processing time:(Usually, we ship on the same or next day business day) but on bussy times it may take up to 5 days.
Any customs duties or taxes that may incur as deemed by your country’s legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order.
INTERNATIONAL CUSTOMERS: PLEASE provide your FULL adress (Street name and number, suburb, city,post code, and country), otherwise your courier may not be able to found your house, and If you provide an incomplete or wrong address, Camelie isn’t liable.
Shipping is free with any razor or razor kit. Otherwise, we charge a €11 flatrate
We ship all our orders from Auckland, New Zealand.
We use New Zeland Post
We offer a 30 DAY MONEY BACK GUARANTEE on every razor. Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange. The process must be done via email (email@example.com), we won’t take return requests via any social media platform.
Simply return your razor to us and we will happily refund your money. Please note we can only refund the value of the original product, less the shipping costs.
(Even if the shipping was free for you)
Other products: For hygiene reasons, we cannot accept returns on ther products ( Soap, oils, blades, silk glove, etc.)
CHANGE OF MIND:
We accept returns for change of mind of unused and unopened products in exchange for a store credit (Excluding shipping costs + card fees)
Shipping is at the customer’s expense to Auckland, New Zealand.
The products must be in excelent conditions and you must contact us 7 days after the delivery date.
Sales from “perfectly imperfect” products are final. We dont accept returns, refunds or change of mind.
Soaps, oils, gloves, dermaplaning razors or blades:
We do not accept returns of these open items.
If you accidentally provided us with the wrong address please contact us IMMEDIATELY via EMAIL. Please dont contact us via Instagram.
If your order shows as delivered but you have not received your package, please reach out to NZ POST directly with your tracking number.
Once your parcel is marked as delivered, Camelie isn’t liable if someone stole it.
If for some reason you haven’t received your order, you have up to 90 days to reach out for an investigation and a possible refund.
We will not refund you if you give us the wrong address.
We will not refund your order if customs denies package access.
We will not refund if delivery is attempted..
We will not refund you if you don’t claim or pick up the parcel from your post office.
If any item arrives damaged or incorrect, of course, we will send you a replacement or offer a refund.
You have 72 hours to notify us since the items are delivered.
RETURNED TO SENDER:
If your parcel gets returned to sender, we don’t offer any refunds. We may re-sent it at the customer’s cost.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it’s best to purchase separately to avoid delays in shipping your order.
We’ve got a system for pre-orders to ensure you can secure our high demand products. Delivery dates will be noted on the product page and you can order and pay for your item to secure your order. As soon as we have the stock in-store it will be dispatched to you.
Shipping dates are estimated and a delay does not qualify for a refund.
Our usual Returns and refunds applies.